Please see below for answers to some of the most frequently asked questions. If you have any additional questions, please contact us! We strive to reply to all inquiries within 4 business days.
How often are new scents and designs added?
New scents and designs are added to the website every couple of months. This can include brand new scents and/or re-stocking of some of our customer favourites. If you would like to get a sneak peek at upcoming releases, follow us on our social media platforms!
Can I order custom soaps?
Yes! Custom orders can be created and are a great way gift for guests and friends at events such as weddings, baby showers, wedding showers, etc. Fragrance, colours and design can all be customized and orders must be in multiples of ten bars (ten bar minimum).
Contact us today for a quote! Please note that lead time for custom orders is typically 8 or more weeks.
What methods of payment does Crafted by Ellie Mae accept?
We currently accept VISA, MasterCard, ApplePay, GooglePay, PayPal and e-transfer payments.
If you select e-transfer payment, upon checkout you will receive an email with instructions on how to complete your payment. Once your payment is received we will package and ship your order. You will receive email notification when your order has been shipped.
Where does Crafted by Ellie Mae ship?
We proudly ship all across Canada and the United States. Shipping rates are provided by Canada Post and will be calculated upon checkout.
If you are local to Halton Hills, Ontario, we offer a “local pickup” option to customers for all local orders (no minimum order required). If you choose this option, we will contact you via email to let you know when your order has been packaged and to arrange a pickup date and time. Please wait for this email confirmation before picking up your order.
We also offer "local delivery" for customers within a 20km radius of Crafted By Ellie Mae. There is a $25 minimum purchase requirement for free local delivery. If you choose this option, we will contact you via email to let you know when your order has been packaged and to arrange a drop-off date and time.
How can I contact Crafted by Ellie Mae?
You can contact us on any of our social media platforms or you can email us at craftedbyelliemae@gmail.com.